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Home ▸ Terms and Conditions

Last Update: Monday, 29 July 2019

The following terms and conditions (these "Terms of Service"), govern your access to and use of the Computer Island website, including any content, functionality and services (the "Services") offered on or through www.ci.vu (the "Site"), our social media pages (the "Pages") by Computer Island (Port Vila, Vanuatu), as applicable (collectively, "Computer Island", "we" or "us").

 

Please read the Terms of Service carefully before you start to use the Site, the Pages and the Services. By using the Site, the Pages or the Services, or by making a partial or full payment on an estimate or invoice, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site, the Pages and the Services. For more detailed policies surrounding the activity and usage on the Site, the Pages and the Services, please access the designated articles herein.

 

This Site and the Services are offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the Services. By using this Site or the Services, you represent and warrant that you are of legal age to form a binding contract and meet all the foregoing eligibility requirements. If you do not meet all these requirements, you must not access or use the Site and the Services.

 

Our Support is available if you have any questions regarding the Site, the Pages, the Services or the Terms of Service. You can contact our Support by mail at hello@ci.vu.

Keys Terms

Data refers but is not limited to emails, contacts, calendars, passwords, personal data, sensitive data and data managed on behalf of an organisation.

 

ITC stands for Information Technology and Communication, previously IT for Information Technology.

 

ITC Services refers to all computer services we offer.

 

Subscription(s) refers to the social media monthly plans we offer.

 

Website Account(s) refers to online management platforms of websites we designed or collaborated on the design.

 

General Terms

  • The 'General Terms' apply to all the Services presented on our Site, Pages, quotes and invoices, as well as all other services related to our company.

  • A fifty (50) percent up-front payment is required prior content delivery.

  • Open accounts overdue by more than fourteen (14) days may incur a five (5) percent surcharge calculated on the total due balance.

  • We may display or share content related to our customer’s activities such as but not limited to company logos, marketing materials, websites, social media, testimonials on our Site, Pages or in printed or digital advertisement.

  • All requests must be submitted by email to our Support.

Design Services

Customers must confirm their domain name contact information. This is part of the Internet Corporation for Assigned Names and Numbers (ICANN) new regulations, failure to comply with these requirements may result in the disconnection or deletion of the domain name.

Digital Marketing Services

  • Our digital marketing Services such as our Subscriptions are consultancy services only. It remains the customer’s responsibility to determine if making any change to the current strategy will be beneficial to the organisation he represents and in its best interests.

  • Subscriptions are billed every first (1) of the month and payments must be made within the next seven (7) days unless stated otherwise.

  • Advertisement credits cannot constitute a payment method.

  • Computer Island reserves the right to suspend or permanently cancel any Subscription at any time without notice or refund.

ITC Services

  • Customers must have performed a backup of their Data on a separate storage device prior requesting our services.

  • Customers are given four (4) hours after collection of their device to check the integrity of their Data and contact our Support if necessary.

  • Customers are solely responsible of the integrity of their Data.

 

Conduct and Protection

Computer Island maintains a welcoming and professional environment. This section relates to the expected conduct. To report a violation of our Terms of Service or User Misconduct, please contact our Support.

  • Computer Island reserves the right to suspend or permanently disable any Website or Subscription due to breach of these Terms of Service or due to any illegal or inappropriate use of the Site, the Pages or the Services.

  • Users with suspended or disabled Services may not be able to access or use Computer Island Site, Pages or Services.

  • Users who have violated our Terms of Service may contact our Support for more information surrounding the violation and status of the suspended or disabled Services.

  • Disputes are handled by contacting our Support.

  • Computer Island may make changes to its Terms of Service from time to time. When these changes are made, Computer Island will make a new copy of the terms available on this page.

  • You understand and agree that if you use Computer Island Site, Pages or Services after the date on which the Terms of Service have changed, Computer Island will treat your use as acceptance of the updated Terms of Service.

Data Protection and Retention

  • Customers can only request a copy of their passwords on the Service or Subscription cancellation date, or job completion date, within our hours of operation. Beyond that period, Computer Island reserves the right to permanently delete all passwords and associated data from its systems.

  • This Site complies with the Union European General Data Protection Regulation (GDPR), for more information please visit de Union website at  www.ec.europa.eu.

  • Visitors of this Site can request access to their data and information by contacting our Support. For more information please read our Privacy Policy.

Commercial Use License

All graphic design intellectual property rights are automatically assigned to you unless stated otherwise. The Commercial Licence strictly excludes any illegal, immoral or defamatory purpose. This License is subject to Computer Island’s Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the designer nor Computer Island will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

Intellectual Property

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement please contact our Support.

Proprietary Restrictions

Visitors have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site: (I) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (II) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organisation; (III) modify or create derivative works; (IV) remove any copyright notice, identification or any other proprietary notices, or; (V) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ utilisation of the Site.

Users also agree not to permit or authorise anyone else to do any of the foregoing.

Violations and Non-Permitted Usage

Inappropriate Behaviour and Language – Communication with Computer Island should be friendly, constructive, and professional. Computer Island condemns bullying, harassment, and hate speech towards others. We allow clients a system to rate our services and to engage on larger platforms such as our Pages.

 

Phishing and Spam – Computer Island takes the matter its clients’ security seriously. Any attempts use our Site, Pages or Services in order to publish or send malicious content with the intent to compromise an individual or third party’s email accounts or computer environment is strictly prohibited.

 

Legal Representation – You may not use a false identity, or misrepresent your identity. If you represent an organisation, by hiring our services you represent and warrant that you are of legal right and authorised to form a binding contract between Computer Island and the organisation you represent, and meet all the foregoing eligibility requirements.

 

Intellectual Property Claims – Computer Island will respond to clear and complete notices of alleged copyright or trademark infringement.

 

Fraud and Unlawful Use – You may not use Computer Island Site, Pages or Services for any unlawful purposes or to conduct illegal activities.

 

If you come across any content that may violate our Terms of Service, you should report it to our Support. To protect individual privacy, the results of the investigation are not shared.

 

Cancellation Policy

  • Services and Subscription modifications and cancellations must be notified by email to our Support two (2) months in advance.

  • Overdue accounts may result in the downgrade, suspension or deletion of the Services, Subscriptions, Website Accounts, associated domain names and connected services as well as the temporary revocation of administrator privileges on the social media accounts held by the customer until clearance of the accounts.

Legal Terms

 

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER COMPUTER ISLAND NOR ANY PERSON ASSOCIATED WITH COMPUTER ISLAND MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE, THE PAGES AND THE SERVICES.

 

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Languages and Translations

THE SITE, THE PAGES AND THE SERVICES MAY CONTAIN TEXT OR CONTENT TRANSLATED BY HUMAN TRANSLATORS OR SOFTWARE. COMPUTER ISLAND, THE TRANSLATORS AND COMPANIES INVOLVED IN THE TEXT AND CONTENT TRANSLATIONS DISCLAIM ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

 

The Site has been translated for your convenience. Reasonable efforts have been made to provide an accurate translation. Translations are provided as a service to users of the website, and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of the translations. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to various limitations.

 

No any language mistake in any language available on the Site may be binding or have any legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the website, or to report a mistake, please contact our Support.

Limitation on Liability

IN NO EVENT WILL COMPUTER ISLAND, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO, OUR PAGES OR OUR SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA INCLUDING BUT NOT LIMITED PERSONAL DATA, SENSITIVE DATA, DATA HELD ON BEHALF OF AN ORGANISATION, EMAIL ACCOUNTS AND RELATED DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

COMPUTER ISLAND, ITS DIRECTORS AND AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS.

 

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

 

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Computer Island, where control means having more than fifty (50) percent voting stock or other ownership interest or the majority of voting rights of such entity.

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